Frequently askedquestions.

House of T-Classique creates bridal gowns, traditional wedding looks, matric dance dresses and couture occasion wear. Explore the collections to find a style you love, then contact us to discuss your event and requirements.

Send us the gown name or a screenshot on WhatsApp, together with your event date, location and any changes you have in mind. Sharing your budget also helps us guide you towards suitable options.

Share your inspiration, preferred silhouette, colours and event date with our team. We can discuss your brief and confirm what is possible, including the design details, materials, price and timing, before you place an order.

Get in touch as soon as you know your event date. The time needed depends on the design, fabric availability and fitting requirements. Please confirm availability and a proposed completion date with our team before ordering.

Message us on WhatsApp or email thando@t-classique.co.za with your preferred dates, the type of gown you are interested in and your event date. Please wait for your appointment to be confirmed before visiting the office.

Visit us at Office D1, Westwood Office Park, 602 Kudu Street, Allensnek, Roodepoort. Please confirm your appointment with our team before travelling. View directions.

For a consultation, bring your inspiration images, event date and an idea of your budget. For a fitting, bring the shoes and underwear you plan to wear with the gown, where possible, so the length and fit can be assessed. Ask our team if anything else is needed for your appointment.

The number of fittings depends on the design and the adjustments needed for your gown. Confirm your fitting schedule with our team and allow time for any agreed changes before your event.

Let us know which changes you have in mind, such as a colour, neckline, sleeve or skirt detail. Options depend on the design and available materials. Please confirm the agreed details and any effect on price or timing before placing your order.

Check the measurements needed for your chosen gown with our team before ordering. Sizing can vary between designs, so do not rely only on your usual clothing size. If you are unsure how to take a measurement, ask us for guidance first.

Contact us with your location, the gown you have in mind and your event date. We will discuss whether your order can be arranged and what would be needed for measurements, fittings and collection or delivery before you commit.

Lighting and screen settings can affect how colours appear. Fabric, embellishment and fit also influence the finished look. Discuss the colour and material details with our team before confirming your gown.

Pricing depends on the gown, fabric, detailing and any agreed changes. Send us the gown name or a reference image for a quotation. Before accepting, check what is included and whether fittings, alterations, accessories or delivery carry separate charges.

Please request the payment requirements with your quotation. Confirm any deposit, accepted payment methods and the balance due date with our team before making payment. Keep your quotation and proof of payment for reference.

Contact us with your exact event date and the gown you have in mind. Short-notice requests depend on the work required, materials and current availability. Please wait for our team to confirm whether your deadline can be met before placing an order.

Contact us as soon as possible with the change you would like to make. What is possible depends on the progress of your order. Ask us to confirm any change to the design, price or completion date before proceeding.

Confirm collection or delivery arrangements with our team when placing your order. Ask about the expected date, available options and any delivery charges. Please wait for confirmation that your gown is ready before travelling to collect it.

Our published collection hours are Monday to Friday, 10:00–16:00. The office is closed on Saturdays and Sundays. Please confirm your collection date and time with our team before visiting.

Please read our returns and exchanges policy and confirm the terms that apply to your particular order before purchasing. If you have a concern after receiving your gown, contact us with your order details and relevant photographs before sending an item back.

Follow the care guidance provided for your specific gown. Delicate fabrics and embellishments may need specialist cleaning. If you are unsure, ask our team before washing, steaming or ironing, and discuss the fabric and detailing with your cleaner.